Refund policy

This policy applies to Gallery Everyday, a division of Leather Gallery (referred to as “Gallery Everyday”, “we”, “us” or “our”).

Returns and Refunds

Defective Items, Returns and Reimbursement

If you are dissatisfied with your online purchase due to a defect, incorrect product received, or other reason, you may return it to Gallery Everyday within 7 days of delivery.
Returns for in-store purchases are not subject to the 7-day online return policy. Any defective or incorrect in-store items will be handled through a warranty assessment, in line with the Consumer Protection Act.

Cooling Off (Cancellation Policy)

Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are cancelling are not made to order items. These items may incur a cancellation charge.

You are allowed to cancel your order within 3 days of being placed if the order has not already been dispatched.

Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by calling 031 702 9036 or using the contact form on our Contact page.

Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery you have 7 days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 7 day period Gallery Everyday reserves the right to refuse a return or exchange.

Refunds

Refunds are offered in the original method of payment or into Gallery Everyday credit. Refunds take 7-14 days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.

Returns and Exchanges

In accordance with the Electronic Communications and Transactions Act Gallery Everyday offers a 7 day return /refund policy on correctly supplied non-defective goods - online purchases only.
In the event that the customer elects to return the goods and claim an exchange or refund, goods must be returned to our warehouse in their original protective packaging, accompanied by proof of payment, and in their original, unused condition. The cost of return of the goods shall be for the customer’s account.
Please take note that returns on certain items, eg. Mattresses, -cannot be accepted due to hygienic reasons once packaging has been opened.
Sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is broken/damaged/manufacturing fault.
Exchange-only products may only be replaced with a different product from any open event. If we are unable to provide you with the desired size or style we will process a refund.
Clearance stock may have small imperfections and is sold as "voetstoots" hence the price reduction unless advised otherwise
Products eligible for return or exchange may be refunded into your original method of payment. Refunds will be in respect of the purchase price only, delivery fees are an additional cost and are not refundable, unless an order has arrived damaged, faulty, incorrect or missing.

Showroom Floor Purchase

Please note that any stock purchased off the showroom floor, including discontinued items, is sold as is and is subject to our standard terms and conditions. No returns, refunds, or exchanges will be accepted on these items.

Special Order Goods

In accordance with Section 42 of the Electronic Communications and Transactions Act, the 7 day return/ refund policy is not applicable to customer made/ special order goods. In the event that a special order is cancelled we reserve the right to levy a reasonable cancellation penalty based on costs incurred by Gallery Everyday at the time of cancellation.

Goods assembled by the customer

Please take note that we will not accept any claims for damage to goods or personal injury where goods are purchased unassembled. No claims for refunds will be entertained where goods have been assembled, affixed or installed by the customer or its representative.

Please note that shipping fees are not refundable, unless an order has arrived damaged, faulty, incorrect or missing.

Incorrect, Damaged, Missing, or Faulty Goods

In the event of incorrect, damaged, missing, or faulty goods, Gallery Everyday will arrange an exchange or replacement. Please note any incorrect, damaged, missing, or faulty items on the delivery note at the time of delivery. You must also notify us of any such issues at support@galleryeveryday.co.za within 48 hours of receiving the product.

Warranties

The warranty periods differ on each product. Unless a product description specifies a warranty longer than 6 months, the default warranty period of 6 months shall apply to all products. This does not cover negligence.
Warranty claims must be accompanied by original proof of purchase and delivery. Claims are subject to assessment by our trained staff and will be subject to management’s discretion.
Warranties do not apply to goods damaged due to misuse and abuse by the customer or fair wear and tear.
Warranties will similarly not apply where the customer has disregarded the Gallery Everyday’s care and cleaning instructions.
All warranties apply provided the goods were delivered by Gallery Everyday’s appointed transporters, properly cared for, and remain at the original delivery address.
In the event of a customer collection, the item must be made available for assessment at the collection location or at an alternative location agreed with Gallery Everyday. All arrangements must be communicated and approved in advance with the Support Department. On-site assessments outside our operating areas may be subject to additional call-out and travel charges.

Service & Query Process:

All service queries are managed via our support process, and valid contact details are required. A copy of the original invoice must accompany all submissions, as warranty claims cannot be processed without it; it is the customer's responsibility to provide this. Please note that tickets are attended to during business hours from Monday to Friday, excluding weekends and public holidays.
Queries relating to items out of guarantee will incur a call-out fee of R500. Customers located beyond a 35 km radius from the nearest Gallery Everyday store must return items to the nearest store for assessment, and any arrangements must be agreed in advance with the Support Department.

Leather Goods

Please take careful note that leather is a skin and carries natural inherent characteristics which are normally associated with a product if this nature. Variations in colour, shade and tone can be expected. Tick bite marks, scratches and scars do occur on genuine leather and due to the natural elasticity of hides, leather will stretch with use. These features enhance the unique character of the leather goods. Gallery Everyday will not accept any claims for these inherent characteristics.

To keep it clean wipe with a clean, nonabrasive, warm, damp cloth. Do Not use solvent or lemon/acid based cleaners on your suite as this will cause permanent damage or staining. If not cleaned for lengthy periods, salt and body oils that occur naturally in human skin can damage the surface of the leather. As with any skin, leather needs a nourishing conditioner in order to remain soft and supple. We recommend that leather furniture is cleaned and conditioned regularly using suitable leather-care products in accordance with the product care instructions. We look forward to a lasting relationship with customers, where you will feel free to enquire about how best to care for and enjoy your newest home investment. Leather stretches up to 10%, especially pull up leather and the High-density foam will compress up to a max 20% overtime with usage.

Please take further note that allowance must be made for a percentage of foam compression in the lounge suite seats, which can occur over time.

Recliner suites have moving parts which are subject to ordinary wear and tear depending on the frequency of use. Allowance must be made for this.

Promotional Voucher Codes

From time to time users will receive promotions in the form of unique codes that can be used at checkout to unlock certain discounts.

Promotional vouchers are issued at the discretion of Gallery Everyday. Users do not have the right to promotional vouchers and cannot earn them. Promotional vouchers are issued with specific terms and conditions that regulate their use.

A voucher can only be used once and only one voucher can be used per checkout. Enter the voucher code at checkout and the value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.

Please note:

No promotional voucher codes can be used towards the purchasing of gift cards sold on our website.
The cart sub-total needs to be at least 4 times the promotional value prior to applying the promo code at checkout.
The minimum order spend when applying a promotional code to your order should be equal to or greater than R100.
If we are running a special on the website where a discount is automatically applied and you try to redeem a promo code as well, the system will automatically apply the promotion of greater value/benefit to the customer.

Competitions

From time to time, Gallery Everyday may run competitions through its website and other channels. The prizes offered as well as the competition requirements (for winning) may also change from time to time, and will be disclosed during the running of the competition.

Gallery Everyday cannot guarantee the quality or the fulfilment of the prizes by third parties. The winner of competitions will be decided by Gallery Everyday at its full discretion. Gallery Everyday staff and their family members are not allowed to participate, will not be considered for competition winners in these competitions and will not be eligible to win.

General Conditions

Service Disruption

Gallery Everyday reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.

Gallery Everyday cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.

Intellectual property

Gallery Everyday and participating vendors retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the “Property Protection”). A modification, reproduction, publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by Gallery Everyday.

The Protection of Data

Please see our Privacy Policy for more information on the policy of protecting user data and privacy.

Termination/Cancellation of Orders

Gallery Everyday reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives. On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Gallery Everyday may also refuse to refund you on the basis of transaction being suspected as fraudulent – you may then initiate a chargeback process from your bank if you wish to receive a refund.

Changes in General Conditions

Gallery Everyday reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T’s & C’s every time you transact on our website.

We reserve the right to ban any individual uploader or website domain from using our services for any reason.

Shipping Policy

Gallery Everyday (galleryeveryday.co.za) offers door-to-door courier delivery. Customer collection is also available from our warehouse in Riverhorse Valley for R200 per order.
Gallery Everyday delivers to physical addresses, including farms and rural areas. We do not deliver to P.O. boxes.
It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
All goods in transit are insured.
All orders are sent packaged in boxes or flyer bags, with no indication as to the contents whatsoever.
Tracking information is provided after your order has been dispatched.
Shipping rates are calculated at checkout, based on your delivery area code.
Gallery Everyday reserves the right to amend shipping costs at any time. All changes will be disclosed here.

Delivery

Delivery time is based on the estimated time provided by the courier companies we use.
In the case of multiple products within one order, your purchases may come from different locations so expect longer delivery times. Your goods will be held in our warehouse until such time as all goods within your order have arrived and been boxed. Only then will your order be dispatched for delivery.
Should a package not be delivered through no fault of ours (e.g. no-one on premises/unable to answer calls/invalid or incomplete address), we will attempt a second delivery. If this is still unsuccessful, we will attempt to contact you via phone and email to make delivery arrangements with you. If we are unable to reach you, the order will be returned to our warehouse and checked back into stock. You will be refunded the amount for the products excluding the original delivery fee, if any.

Returns

Return Merchandise Authorization

You have 7 days from the date of delivery to contact Gallery Everyday to request a return or refund.

We aim to process your return request within 3 days. Should you have any queries please call 031 702 9036 or use the contact form on our Contact page.

Sale Items

Sale items may not be returned for an exchange or refund.

Shipping and Handling

Shipping and handling charges are not refundable, unless an order has arrived damaged, faulty, incorrect or missing. The Client Concierge team will use their discretion to evaluate whether a refund for shipping and handling may be waivered.

Gift Cards

Gift cards are not refundable for cash. Therefore, if you require a refund for items being returned or exchanged that were purchased with a gift card, only your Gallery Everyday credit will be credited.

Gift cards are valid for up to 3 years.

The Fine Print: Returns & Exchanges

Return or exchange requests will be approved at the discretion of Gallery Everyday.

Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

There will be an additional R500 re-packaging fee for furniture and R50 on Accessory products returned not in their original, undamaged packaging.

Please note that items arriving after the 7 day return deadline will not be accepted and will be returned to sender.